Attended Transfer, also known as a supervised or consultative transfer, allows you to speak privately with the transfer recipient before completing the transfer. This ensures the recipient is available and prepared to take the call.

In FreePBX, attended transfers are typically initiated using specific feature codes during an active call.

How to Perform an Attended Transfer (using default FreePBX feature codes)

The process for performing an attended transfer is generally consistent across most handsets and softphones connected to FreePBX.

1. While on an active call:

• Press the Transfer button on your desk phone, if available. If not, proceed to step 2 directly.
• Alternatively, you can dial the Attended Transfer feature code (commonly 2) if your phone does not have a dedicated transfer button. For some older systems, this might be 4 or *5.
• The original call will be placed on hold, and you will hear a dial tone.

1. Dial the recipient's extension number or external number:

• Dial the extension of the person you wish to transfer the call to (e.g., 101, 205).
• If transferring to an external number, dial the full external number (e.g., 02071234567).

1. Speak with the recipient:

• Once the recipient answers, you can speak with them privately to explain the call and ensure they are ready to accept it.

1. Complete the transfer:

• If the recipient accepts the call:
• Press the Transfer button again (if you used it in step 1).
• Alternatively, hang up your phone. The system will automatically connect the original caller to the recipient.
• If the recipient does not answer or declines the call:
• Press the Flash or R (Recall) button on your phone. If unavailable, try dialling the Transfer Cancel feature code (commonly *3). This will bring you back to the original caller.

Common Transfer Feature Codes

FreePBX uses a system of Feature Codes for various functions. While *2 is the standard for Attended Transfer, other codes may be configured or used in specific scenarios.

• *2 (Default Attended Transfer): Initiates an attended transfer. After dialling, you hear a dial tone, dial the recipient, speak to them, and then either hang up or press Transfer again to complete.
• *3 (Transfer Cancel): Typically used to cancel a pending transfer and return to the original caller if the recipient does not answer or declines the call.
• 4 (Often a different type of transfer or system function): While 4 could be configured for an attended transfer in some highly customised systems, its more common default uses in FreePBX are for other features like speed dials or "do not disturb" toggles. Always verify your specific system's feature codes.
• 5 (Often a different type of transfer or system function): Similar to 4, *5 is generally not the default attendant transfer code but could be custom-configured. Default uses often include call parking or ring group toggles.
• *6 (Often a different type of transfer or system function): Typically not an attended transfer code by default. It is often used for features like call recording toggles or voicemail access.

Important Note: The exact feature codes may vary if your FreePBX administrator has customised them. If *2 does not work as expected, consult your organisation's internal documentation or IT support for the correct feature codes in use on your system.