GEN's Arkane API Platform provides a catalog of useful back-end APIs for validation and information retrieval. All APIs require an API Key which can be obtained via your account manager, and APIs require credit which can be applied to you GEN Account. The cost of each API call varies, and these are available in your account portal. 

Configuration Assistance for DNS, Email, and Web

FTTC, FTTP, EoFTTP, Leased, etc

For all the DB stuff

Domain Names, can be search and ordered directly from the GEN Website.

Your domain name is unique to your company, brand or person. If you need help selecting a domain, contact your account manager or ask the HelpDesk anytime.

GEN Direct is a link shortening service that allows links in email's and other distributions to be shortened. It allows parameter passing and provides statistics in the portal. ALL GEN Customers can use the service and there is no charge for it. 

General systems help

Comparability issues known for current and obsolete OS's & hardware

These services are now retired. See the End of Life Schedule

For Help with the retirement of TLS/SSL, See the Disabling TLS/SSL Article

Migration Proceedure. See the Migrating Article

General Hardware FAQ

For Support FAQ's on HomeSeer HS3 and Plug-ins

Website Hosting

Internet Firewalls and Gateways

Joomla CMS Version 3.x to version 4.x

Rsync and Timemachine over the air and network backup services

Network and Infrastructure

Various OS Specific Articles

UPS/DPS and power distrubution systems.

Setting up and configuring remote support

GEN SAS and IVE Services

Information on Services, Charges and Service Levels

The Systems Engineering Group is responsible for Software based projects within the group. 

Voip/SIP/IAX Telephony

The third parties that have an effect on our services