Frequently Asked Question

GEN Email Features
Last Updated about an hour ago

Mailboxes

  • Offered in sizes from 250 MB up to 1 TB, with capacity billed in fixed blocks.
  • Each mailbox can be configured with individual storage limits and quotas.

Server‑side filtering rules

  • Create stop‑and‑forward rules directly on the server.
  • Create complex multi-level email handling.
  • Enable auto‑clean actions such as deletion or moving of messages based on defined criteria.

Mailbox forwarding

  • Forward incoming mail to another address or distribution list.
  • Supports both simple forwarding and complex routing to multiple destinations.

Aliases

  • Virtual mailboxes that forward to real mailboxes, distribution groups, or external domains.
  • Can be created without consuming additional storage quotas.

Variable protection levels

  • Three tiers of anti‑spam and anti‑virus protection.
  • Adjustable per‑domain or per‑mailbox to balance security and performance.

Domain‑specific anti‑spam settings

  • Configure separate spam policies for each hosted domain.
  • Tailor thresholds and actions to the characteristics of different customer groups.

Brute‑force detection and blocking

  • Monitors login attempts and blocks IPs showing repeated failed authentications.
  • Reduces risk of credential‑stuffing attacks on mail services.

Reporting

  • Weekly IP‑access reports for mailbox activity.
  • Hourly, daily, and weekly summaries of receipts, sends, and rejections.

Hosting options

  • Cloud‑hosted virtual environments.
  • Cloud‑hosted dedicated environments.
  • Bare‑metal hosted dedicated environments.
  • On‑premise hosted and fully managed solutions.

Support

Same day, 4 hour standard response guarantee 0900-1700 M-F upgradeable to 1 Hour 24/7 to solve any issues you may have. Real experts solving real problems, not AI chatbots sending you in circles. 


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