Frequently Asked Question
RFC Compliance Requirements
Last Updated 9 years ago
We don't require that messages submitted for delivery confirm to all standards, but we do insist on the basics which are:
Messages must:
If you are still receiving a rejection message, and you've checked that your email as all the above requirements, then raise a ticket via the helpdesk and paste in the entire email source including headers, MIME boundaries and Encoding.
Messages must:
- Be greater than 32 bytes in size (the minimum size necessary to include all required parts)
- Have a DATE: header
- Have either a FROM: or a SENDER: header
- If present, there can be only one FROM: header
- If present, there can be only one SUBJECT: header
- They are from authenticated sessions
- They are from a trusted IP
- The FROM: is from a trusted domain
If you are still receiving a rejection message, and you've checked that your email as all the above requirements, then raise a ticket via the helpdesk and paste in the entire email source including headers, MIME boundaries and Encoding.